Ray came out and helped with a bath tub drain and replacing the hot water cartridge in the master bath shower. He was extremely polite and his craftsmanship was outstanding. He also gave me some helpful hints on maintenance. Great man and great company.
I was lucky to have Matt as my technician. Reviewed my problems, gave me different options, realizing I was on a budget. Did exactly what he did he would do in a timely manner.. my next call to Next Plumbing will be for Matt.
I have signed up for the Next Plumbing protection plan (Platinum Plan) and it was the best thing that I could of done. I really can't say enough about their service. Mike Story, who has done some work a few times at my house, has been very knowledgeable & professionable. He looks out for the customer and helps us find the best fix for the best price. I would and have highly recommend Mike and Next Plumbing to anyone who has plumbing needs.
Rocky went out of his way to make sure I was a satisfied customer
Rockland "Rocky" arrived early, checked out the job that needed to be done (leaky outside faucet) and explained what needed to be done to correct the problem. The cost to fix the project was in the middle of the other quotes I had gotten. He also did a very thorough, whole house inspection at no charge. He took his time doing the inspection and reviewing all his findings with me. I feel that Rocky went out of his way to make sure I was a satisfied customer and his sense of humor make the experience actually, enjoyable.
Punta Gorda, FL
Next time call Next!
Prompt dedicated service and good communication. I appreciate the professional courteous service by Matt. Thank you!
EXCEPTIONAL organization: called yesterday and issue (replace water heater) handled today ... Mike Story (tech who served my account) incredibly knowledgeable and personable -- a real delight to deal with. Five stars are not enough. 'Next Plumbing' (Mike) is my go to plumbing service.
Relocating my water heater to it's original location.
Michael Story was a true professional. He explained everything he was going to do and told me how much it would cost before he did any work. He was polite, efficient and knowledgeable. Based on my experience with Michael, I would recommend Next Plumbing to all my neighbors and friends.
I had a same day service call, as I had a houseguest arriving that afternoon and the guest bath toilet wasn't working. Sal came on the early side of the time window I was given, which was very helpful. He was polite, professional, kind and a pleasure to have in my home. He looked at all the toilets in the house while he was here at my request and made all needed repairs. He also offered to contact Moen regarding a sink faucet that was barely functional due to the hard water calcium build-up inside it. I won't hesitate to call Next Plumbing the next time I am in need of a plumber.
We had a water pressure problem and Michael Story was able to take great care of us and get our problem taken care of it. We highly recommend his services to everyone. Thank you Next Plumbing for being so prompt on your service
Michael Story was our technician and he was extremely professional and knowledgeable about our plumbing needs. Our interaction with the company was really great. Easy to work with and quick service. We will definitely be calling them again for any plumbing needs!
- Jenny B.
Pleasant, courteous, and friendly
Mike came this morning and repaired our garbage disposal. Not only was he pleasant, courteous, and friendly he was quick and explained what caused the problem. Mike also explained Next's service agreements and answered questions on a new hole house water system Halo. We took several business cards and will pass them on for sure. Great service.
Kenny and Adam did a superb job explaining what work needed to be done to fix leaky pipes under the sink. They did their absolute best in getting an affordable price to get the job done. Their professionalism shined through by not forcing a sale of a new garbage disposal, rather, showing me that the disposal seized up and how to troubleshoot the issue in the future. I truly appreciate how they went above and beyond by offering tips and suggestions to extend the life of the garbage disposal and give some tips on my water treatment system. Their honesty and dedication to their job was evident.
House was built in 71 had drain issue. Next Plumbing responded right away. Mike Story showed up laid out my options and went to work. Problem cleared he also gave us maintenance and other options we're considering. He was quick, efficient, polite, and skilled. A pleasure to deal with. I would not hesitate to recommend Next Plumbing.
My water heater failed early on Monday morning. By 6 pm, I had a brand new water heater. Micheal Story was my plumber. He was on time, courteous and very efficient. i am very happy with my experience and I will certainly recommend this company to others.
Excellent service and fast response (24hrs) for a non emergency call. Tech on site (Justin) was proficient with excellent work practices. Site cleanup also great. Very happy with service. Work completed was 4 water stop valves and toilet fill valve repair
Had work done by Mike Story Technician w Next Plumbing & all was done on time & right. Work done he checked to make sure good. Very polite, honest etc. I will recommend this Co to others. Please let Mike Story know of this good job. Being a business owner myself I know the importance of having good workers to represent us. Great Job !. God Bless
We needed a new faucet installed in our kitchen. Sal was on time, friendly, patient even when faced with the challenge of corroded old faucet parts. He checked all of our plumbing equipment during his visit finding not problems. Next Plumbing has installed many of our bathroom fixtures. He kept our kitchen clean during and after his work. Nothing but praise- Job well done! Thank you.
Ken and Next were great. He came recommended, and delivered. I sent him photos of my water heater and when he arrived he had the product on his truck, explained the features and costs and installed it that day.
Scott was awesome! He was accompanied by Patrick who helped out. Scott fixed our plumbing issue quickly and thoroughly. The price was reasonable but most of all I appreciated Scott’s tips on maintaining our fixtures in top condition. 5 star rating!!!
Dave and his helper arrived on time, conducted their work in an efficient manner, took.
Install, Replace or Repair a Main Sewer Pipe. Dave and his helper arrived on time, conducted their work in an efficient manner, took “before and after” pictures for the Association’s records, completed the job in less time than expected.
- Debbie G.
Dave was really great!
Dave was really great! We had some problems with the heater sent by the manufacturer and I believe he would have stayed here all night trying to resolve the issue.
- Ted S.
He was quick, efficient, polite and honest.
It is not often that I find a service worker in this area worthy of taking time out to write about. I have to tell you… Scott Garner… was at my home which I rent yesterday and he was the best and hardest working person I have encountered since I moved into this area 4 years ago! He was quick, efficient, polite and honest. He worked hard to remedy every single problem before he left. He could have easily put some of it off and came back “whenever” like most of the lazy workers I have encountered, but instead he was here till around 9 PM! This house has had ongoing problems for six months with a variety of clueless wannabe plumbers coming here and making things get progressively worse with each visit. I am also sending a similar letter to my rental agent to tell her to skip the wannabe’s and deal with a real plumber because in the long run I am positive she could have saved a lot of money if she had contacted your company from the start! Scott… I could go on all day long about how great he is at what he does! I am 66 years old so I have been around the block a few times and I cannot impress you enough with what a great asset he is to your company! Since I am only a renter… I have nothing to gain by writing this letter other than inner satisfaction knowing I have told the proper people how I feel about my experience with your company!
- Pam R.
Such a commitment to great customer service is to be commended.
I’d like to compliment one of your employees, Jordan, for the excellent service he provided me last week. Jordan diagnosed my plumbing problem quickly and helped me communicate with my home builder’s plumber. Jordan’s professionalism and explanation of the problem was instrumental in my builder’s plumber understanding the situation. The plumbing problem was corrected by my builder at no cost to me. Such a commitment to great customer service is to be commended. I will continue to do business with Next Plumbing.
- Cynthia R.
He sold me something that none of the others delivered, which was confidence and his sincerity to resolve all my needs.
I have been a resident of Fort Myers for more than two decades and lived in four in four different communities during the course of these years, I have dealt with more than fifty contractors in various fields. When it came to assigning a plumbing company for my present needs, I contacted half a dozen.
Mr. Lonnie Sims impressed me from the moment he walked into my house. He sold me something that none of the others delivered, which was confidence and his sincerity to resolve all my needs. For this reason I decided to engage your company despite that your price was not the best.
I would like to compliment you for having him on board. He is an excellent ambassador for your company. I would no doubt would recommend him to anyone in my gated community when the need arises in the future for his services.
What a professional and easy going employee you have in Jim!
Your company just did a repair for me today! Jim Goode was the plumber you sent. What a professional and easy going employee you have in Jim! I don’t like having strangers in my home, but from the moment I met him, I felt at ease! If I’m ever in need again, I’ll be sure use your company, and ask for him!
- Tom M.
Consider us a “NEW” satisfied customer!
Just wanted to let you know how much we appreciated your company helping us out at the last minute when we were in a bind on December 23rd. We were also impressed wit your technician, Jordan Thompson. He was pleasant, accommodating & professional. Consider us a “NEW” satisfied customer!
- Mike & Barbie D.
Scott was pleasant and obviously a very knowledgeable and skilled plumber.
There was no hot water in shower. Scott rebuilt the pressure valve for the shower fixture. The employees that I interacted with at Next Plumbing were professional. The plumber Scott was pleasant and obviously a very knowledgeable and skilled plumber. Scott was also very responsive to all my questions and informative.
- Renee R.
He was polite, professional and efficient.
Replaced the water line connection to the toilet in our main bathroom. It all went very well. Scott arrived well within the project time of arrival. He was polite, professional and efficient. He listened carefully to our explanation of our problem and then got to work immediately. He repaired the connection, replaced the line, checked and repacked the the packing in the shut-off valve. He checked the flush mechanism in the other bathroom and pronounced it sound. We are very pleased and will call this company again. Rosy, who answered the phone, was also polite and helpful and after my explanation of my problem checked to see if a service man would be able to attend to my problem. This company goes above and beyond the expected and manages to do so with grace, kindness, and professionalism. It is my pleasure to recommend this company without reservation.
- Margaret O.
The service went great!
This was a big deal I purchased. The plumber came out and did a whole-home inspection of my pipes and faucets. I also had them replace a shower faucet while there. The service went great! Showed up on time. Completed the inspection and faucet replacement quickly and left no mess behind. I would definitely use them again!!
- Dana C.
Work was performed promptly and met all expectations.
Install new disposal, fix stopper on sink, work on running toilet. I called on a Sunday. I got a person who answered the phone and actually scheduled at the same time..on a Sunday no less! Great feature. Two technicians came out and they came at the assigned time and date. Scott Garner was the lead technician. Work was performed promptly and met all expectations. I would use this company again. Strong recommendation.
- Edward W.
I would recommend Next Plumbing to anyone.
Checked the disposal and pipes for blockage. Called company for first time. Told them my problem and that I would not be available until a certain time frame. They gave me a 2 hr window and Scott was there right on time. He was very personable and knowledgeable. He checked every thing out and made sure there would be no more trouble . He said there was n/c. I really appreciated his time and the way the company helped me out with the time frame. I would definitely call them again( hopping I don’t have too). I would recommend Next Plumbing to any one.
- David S.
I am very pleased with the service and price.
Replaced leaky pipe in attic that was going into the garage. They were able to come within the hour and did a great job. We are getting an estimate to re-plumb the house along with other work. I am very pleased with the service and price.
- Mark G.
I was very pleased with their response time and professional approach.
I called the company about my problem and was told that a plumber would be at my house within 2 hours. Dave Drumm showed up within that 2 hour time frame. He found the leak and explained what he was going to do. Dave was very polite and professional. He made the repair and told me to keep the wall open for a few days to completely dry out, also to make sure that the repair did not leak. The coupling had a very small leak. The next day I called Next Plumbing and Dave came back and fixed the leak with a new coupler. I was very pleased with their response time and profession approach. I would use this company again in the future.
- Ken T.
The two technicians that installed the water heater where great and easy to work with.
The two technicians that installed the water heater where great and easy to work with. Went over installation with me. Arrived when they said they would. Would use again.