I called the company about my problem and was told that a plumber would be at my house within 2 hours. Dave Drumm showed up within that 2 hour time frame. He found the leak and explained what he was going to do. Dave was very polite and professional. He made the repair and told me to keep the wall open for a few days to completely dry out, also to make sure that the repair did not leak. The coupling had a very small leak. The next day I called Next Plumbing and Dave came back and fixed the leak with a new coupler. I was very pleased with their response time and profession approach. I would use this company again in the future.
Replaced leaky pipe in attic that was going into the garage. They were able to come within the hour and did a great job. We are getting an estimate to re-plumb the house along with other work. I am very pleased with the service and price.
Checked the disposal and pipes for blockage. Called company for first time. Told them my problem and that I would not be available until a certain time frame. They gave me a 2 hr window and Scott was there right on time. He was very personable and knowledgeable. He checked every thing out and made sure there would be no more trouble . He said there was n/c. I really appreciated his time and the way the company helped me out with the time frame. I would definitely call them again( hopping I don’t have too). I would recommend Next Plumbing to any one.
Install new disposal, fix stopper on sink, work on running toilet. I called on a Sunday. I got a person who answered the phone and actually scheduled at the same time..on a Sunday no less! Great feature. Two technicians came out and they came at the assigned time and date. Scott Garner was the lead technician. Work was performed promptly and met all expectations. I would use this company again. Strong recommendation.
This was a big deal I purchased. The plumber came out and did a whole-home inspection of my pipes and faucets. I also had them replace a shower faucet while there. The service went great! Showed up on time. Completed the inspection and faucet replacement quickly and left no mess behind. I would definitely use them again!!
Replaced the water line connection to the toilet in our main bathroom. It all went very well. Scott arrived well within the project time of arrival. He was polite, professional and efficient. He listened carefully to our explanation of our problem and then got to work immediately. He repaired the connection, replaced the line, checked and repacked the the packing in the shut-off valve. He checked the flush mechanism in the other bathroom and pronounced it sound. We are very pleased and will call this company again. Rosy, who answered the phone, was also polite and helpful and after my explanation of my problem checked to see if a service man would be able to attend to my problem. This company goes above and beyond the expected and manages to do so with grace, kindness, and professionalism. It is my pleasure to recommend this company without reservation.
There was no hot water in shower. Scott rebuilt the pressure valve for the shower fixture. The employees that I interacted with at Next Plumbing were professional. The plumber Scott was pleasant and obviously a very knowledgeable and skilled plumber. Scott was also very responsive to all my questions and informative.
Just wanted to let you know how much we appreciated your company helping us out at the last minute when we were in a bind on December 23rd. We were also impressed wit your technician, Jordan Thompson. He was pleasant, accommodating & professional. Consider us a “NEW” satisfied customer!
Your company just did a repair for me today! Jim Goode was the plumber you sent. What a professional and easy going employee you have in Jim! I don’t like having strangers in my home, but from the moment I met him, I felt at ease! If I’m ever in need again, I’ll be sure use your company, and ask for him!
I have been a resident of Fort Myers for more than two decades and lived in four in four different communities during the course of these years, I have dealt with more than fifty contractors in various fields. When it came to assigning a plumbing company for my present needs, I contacted half a dozen.
Mr. Lonnie Sims impressed me from the moment he walked into my house. He sold me something that none of the others delivered, which was confidence and his sincerity to resolve all my needs. For this reason I decided to engage your company despite that your price was not the best.
I would like to compliment you for having him on board. He is an excellent ambassador for your company. I would no doubt would recommend him to anyone in my gated community when the need arises in the future for his services.
I’d like to compliment one of your employees, Jordan, for the excellent service he provided me last week. Jordan diagnosed my plumbing problem quickly and helped me communicate with my home builder’s plumber. Jordan’s professionalism and explanation of the problem was instrumental in my builder’s plumber understanding the situation. The plumbing problem was corrected by my builder at no cost to me. Such a commitment to great customer service is to be commended. I will continue to do business with Next Plumbing.
It is not often that I find a service worker in this area worthy of taking time out to write about. I have to tell you… Scott Garner… was at my home which I rent yesterday and he was the best and hardest working person I have encountered since I moved into this area 4 years ago! He was quick, efficient, polite and honest. He worked hard to remedy every single problem before he left. He could have easily put some of it off and came back “whenever” like most of the lazy workers I have encountered, but instead he was here till around 9 PM! This house has had ongoing problems for six months with a variety of clueless wannabe plumbers coming here and making things get progressively worse with each visit. I am also sending a similar letter to my rental agent to tell her to skip the wannabe’s and deal with a real plumber because in the long run I am positive she could have saved a lot of money if she had contacted your company from the start! Scott… I could go on all day long about how great he is at what he does! I am 66 years old so I have been around the block a few times and I cannot impress you enough with what a great asset he is to your company! Since I am only a renter… I have nothing to gain by writing this letter other than inner satisfaction knowing I have told the proper people how I feel about my experience with your company!
Dave was really great! We had some problems with the heater sent by the manufacturer and I believe he would have stayed here all night trying to resolve the issue.
The two technicians that installed the water heater where great and easy to work with. Went over installation with me. Arrived when they said they would. Would use again.
Install, Replace or Repair a Main Sewer Pipe. Dave and his helper arrived on time, conducted their work in an efficient manner, took “before and after” pictures for the Association’s records, completed the job in less time than expected.